[Adam J]

I recently purchesed an e reader, a Kobo Touch , I have really enjoyed it up
to this mornning. This is what happened, I turned it on and waited for it to
"boot up ", when the regular page came up I touched the icon ( book ) have
been reading. Instead of the book loading to the last page I was at
yesterday, it went to a screen ,for resetting , my heart sank when I read
it , it had an hour glass and the hour glass was doing what hour glasses
does . I couldn't stop it , tried turning it off , no go , the hour glass just kept going
After a few long minutes , of trying to stop the hour glass, it wnt to the welcome screen,,, it had been wiped
clean, along with the book I purchased and downloaded from Kobo books site.
How do I get another copy of the book I down loaded , I was only 25% through
the book . There is obviously something wrong with my e reader. It hasn't
been dropped or rough handled, it's brand new , one more thing after turning
it on , after it was "sanitized" , wiped clean , it prompted me to register
it again, like it was brand new device. There must be something wrong with it.

Does anyone here know how to get another copy, and has anybody heard of this problem happening before with a Kobo Touch.