Gifting An E-Book From Kobo: No Book, No Help
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Kris purchased the new biography of Steve Jobs through the Kobo e-bookstore as a gift for his dad, but here's the trouble with buying an e-book: no one knows where it went, and no one at Kobo is capable of helping him. The Kindle version cost $3 more, but actually worked.
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The Consumerist website is a division of the publishers of the well respected ConsumerReport magazine, so I assume this'll hit Kobo hard. There is already a response from 'KoboCare' to the article so something is watching the internet press.