[LauraPony]

Originally Posted by Joe563

Rarebird, your factory reset instruction will not work as she has a Kobo WiFi and your instruction is for the Touch.

LauraPony, if the eReader is still under warranty, your sister should send an e-mail to help@kobobooks.com describing the problem and what you have done to try to fix it so that the return process can commence.

Thanks. I've told her to email. Is there a way to do a factory reset like Rarebird suggested without being able to access the menu?

Also, could this have anything to do with it not being ejected from a computer properly? The last thing that was done to it before this happened was that books were being added to it from calibre.

Thanks!