Quote:
Originally Posted by RareBird
I assume she tried the pinhole on the back to reset as well. If not try that first but she may need to do a factory reset. Turn off the device and then turn it back on while holding the home button.
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Rarebird, your factory reset instruction will not work as she has a Kobo WiFi and your instruction is for the Touch.
LauraPony, if the eReader is still under warranty, your sister should send an e-mail to
help@kobobooks.com describing the problem and what you have done to try to fix it so that the return process can commence.