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Old 01-02-2012, 08:05 PM   #6
Joe563
Never spit into the wind.
Joe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane AustenJoe563 has memorized the entire works of Homer, Shakespeare, and Jane Austen
 
Posts: 328
Karma: 23499
Join Date: Jun 2011
Location: New Westminster, BC
Device: Kobo Original, Kobo Touch, Kobo Android(smartphone & tablet)
Quote:
Originally Posted by RareBird View Post
I assume she tried the pinhole on the back to reset as well. If not try that first but she may need to do a factory reset. Turn off the device and then turn it back on while holding the home button.
Rarebird, your factory reset instruction will not work as she has a Kobo WiFi and your instruction is for the Touch.

LauraPony, if the eReader is still under warranty, your sister should send an e-mail to help@kobobooks.com describing the problem and what you have done to try to fix it so that the return process can commence.
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