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RareBird · 01-02-2012, 07:50 PM

I assume she tried the pinhole on the back to reset as well. If not try that first but she may need to do a factory reset. Turn off the device and then turn it back on while holding the home button.

01-02-2012, 07:50 PM	#5
RareBird Addict Posts: 377 Karma: 770002 Join Date: Dec 2011 Location: Windsor, Nova Scotia Device: Kobo Aura	I assume she tried the pinhole on the back to reset as well. If not try that first but she may need to do a factory reset. Turn off the device and then turn it back on while holding the home button.