Gerry, this link:
http://www.amazon.com/gp/help/custom...deId=200127470
won't work for you? It works for me. Just click on the "contact us" button on the right hand side of the page, and go from there. You'll get an answer to your question quickly
As for the people on this forum, most of what I've learned has come from them......and one thing I've learned is that if you can't find the answers here, in the proper forum, you need to call kindle (not Amazon) CS.
Have you tried posting your question on the kindle forum?