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FW support was pretty helpful when some books I wanted to buy were taken off the new-release 15% off weekly discount a day early, apparently due to server glitch resetting the prices prematurely.
They went and refunded me with Micropay for the difference and even applied the additional coupon discount I was going to use as well.
That said, I wish they'd switch over Secure eReader to B&N-DRM ePubs, which are at least compatible with anything which takes advantage of the new ADE-SDK which is supposed to allow for such, and more people would be able to use their increasingly rare non-MultiFormat books.
They could call it Nook-compatible ePub or something to distinguish it from the old ADE "Secure" and put in a bunch of warnings about "only compatible with these readers" in the FAQ, on the book page, and as a notice in the shopping cart as well.
But B&N has been trying to kill them off anyway, so I suppose it's a moot point.
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