Funny, I remember how certain movies and TV shows altered my view on the world... but very few books that have done that. But I guess the point is made.
And I agree with the suggestion that internet activity is, by nature, less supportive of empathy. It's a combination of the distance placed between others, and the anonymity of most web-based contact, therefore removing almost all real and potential intimacy with others, that encourages aggressive behavior and discourages empathy.
I suspect that, somehow, the removal of the possibility of intimacy created by reading a book (or watching a show) increases the desire to be intimate with those you are watching but removed from, creating a greater empathy for them.
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