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Old 12-30-2011, 03:47 PM   #1
AmandaF
Junior Member
AmandaF began at the beginning.
 
Posts: 7
Karma: 10
Join Date: Dec 2011
Device: Kobo Vox
Red face Having Some Kobo Vox Issues, Can Anyone Help?

Hey Everyone,

I'm hoping that someone here can help me with some issues I'm having.

I received a Kobo Vox E-reader earlier today and I can't tell if it's charging or not. My instructions say there should be a battery indicator to let you know if it's charging and there isn't. My screen is completely black and there's a solid orange light at the top that isn't blinking. I've had my device plugged in for about four or so hours.

The other issue I'm having is the Wi-fi set up. It refuses to connect. My Family's wireless is password protected(And It's D-Link, I don't know if that makes a difference.), and whenever I enter the password the Vox says that it's unable to connect to the wireless network.

I've tried almost everything to fix this issue. I've rebooted the device multiple times, I've pried off the black quilted back and reset the device, I've let the device sit on it's own to charge for about two hours, and tried using the charger that belongs with my blackberry torch(It fits into the Vox better than the Vox charger).

I've called the Kobo tech support twice, and they were no help at all, so now I'm completly out of ideas, and I'm hoping that someone here can help me
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