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mickeyv · 12-30-2011, 02:13 PM

Hi all, I am from Toronto.

I have Windows XP SP3 and Kobo Touch with software version 1.9.16 (r35726, 12/23/11).

I just purchased the Kobo in Dec 2011. I followed the instructions to set up the Kobo. Upon initial setup I am able to see the folders wihin the device and Adobe Digitial Editions (ADE) also recognized the eReader. To complete the set up I ejected the device. However after the initial setup, both Kobo Desktop and ADE will not recognize the eReader. Within Kobo Desktop, the tab for the eReader is greyed out.

When I plug it in again, my computer will recognize that a mass storage device has been installed but wont let me open it. Within the My Computer Window, it will show as "Removable Disk (H

". When I double click on it or try to open it, it states either of the following; "Insert disk into drive" or "Drive H is not Formatted, do you want to format?" for which i click on no to formatting. When I right click on the drive and open up Properties and go to the Hardware tab, it will show that Kobo eReader is there but wont allow me to choose it and click Apply.

I have uninstalled Kobo Desktop and reset the eReader to factory settings. This is the only time where the eReader is recognized by Kobo Desktop and by ADE. I have done this twice.

I have called Kobo tech support twice where they have given me instructions but still no luck.

Any help would be greatly appreciated.

12-30-2011, 02:13 PM	#1
mickeyv Junior Member Posts: 6 Karma: 10 Join Date: Dec 2011 Device: Kobo	Windows doesnt recognize Kobo Hi all, I am from Toronto. I have Windows XP SP3 and Kobo Touch with software version 1.9.16 (r35726, 12/23/11). I just purchased the Kobo in Dec 2011. I followed the instructions to set up the Kobo. Upon initial setup I am able to see the folders wihin the device and Adobe Digitial Editions (ADE) also recognized the eReader. To complete the set up I ejected the device. However after the initial setup, both Kobo Desktop and ADE will not recognize the eReader. Within Kobo Desktop, the tab for the eReader is greyed out. When I plug it in again, my computer will recognize that a mass storage device has been installed but wont let me open it. Within the My Computer Window, it will show as "Removable Disk (H". When I double click on it or try to open it, it states either of the following; "Insert disk into drive" or "Drive H is not Formatted, do you want to format?" for which i click on no to formatting. When I right click on the drive and open up Properties and go to the Hardware tab, it will show that Kobo eReader is there but wont allow me to choose it and click Apply. I have uninstalled Kobo Desktop and reset the eReader to factory settings. This is the only time where the eReader is recognized by Kobo Desktop and by ADE. I have done this twice. I have called Kobo tech support twice where they have given me instructions but still no luck. Any help would be greatly appreciated.