Quote:
Originally Posted by bbaum
Almost by accident I was able to resolve my problem as posted Oct 26 - "The Content you are trying to view is locked. Please update your library to access your books. Press the "Shop" button and select "Update Library". With the LookBook disconnected from computer I did a factory re-set. Yes a nuisance, but not a huge problem to re-enter time, date WEB wireless number etc. I deleted downloaded books from the LookBook. Then I did a SYNC via Wireless, without being connected to computer, and after a few minutes the books were back, still bookmarked etc., and all seemed to be completed. So then I tried to read the book I had purchased and all has worked fine since then. bbaum
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I just got a literati for my son. HARD to find support. I am not easily deterred.
For those of you exasperated you can find support here:
http://mscustomercare.com/literati/
new number to try 866-204-4714
Good Luck