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I don't know if this is my issue. My Vox won't turn on at all. I think it has been charging whenever not in use. How would I know? I have tried the soft reset suggested above and also a factory reset, but other posts say it must be charged in order for these to work. There's practically no way my Vox could not be charged up considering how often it has been plugged in. I don't know if it was turned off or sleeping when plugged in. Actually I don't know how to put it to sleep so seems likely it was either on and screen was dark or it was turned off. Any help appreciated.
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