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While I never had a payment issue with BOB I do find their customer service unfriendly and hard to deal with. I had special offer books disappear out of my library and the only response is a shrug and "it was a special offer. The publisher pulled it." Due to my shopping style wishlists are a very important feature to me and they constantly erase them. When I complain they give me nonsense about it not being them but the publisher erasing my list. I've stopped doing business with them until they stop trying to use the boogyman "Publisher" as an excuse for all their problems.
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