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I have had cc transactions held up by at least two online retailers, including Amazon and NewEgg. I had my Humana health insurance policy cancelled because of an overly cautious credit card screening (reinstated quickly enough, but boy was I PO'd) which I attempted to use for recurring payments. I also recently had an online transaction that charged me twice for one order.... resolved but it took about 48 hours to clear to my satisfaction.
None of those incidents felt good, and you can always blame customer service. I don't defend BOB customer service, much as TechnoCat's furious response to me implies. Simply that cancelling a transaction by going straight to PayPal to complain (without waiting any decent amount of time) seems premature. BOB is not a fly by night business, they've been around at least a few years and I'd offer a fair amount of trust that they would do the right thing within a reasonable amount of time (like about 24 hours). If you want to dispute a CC transaction you can do it for up to about a month, and I believe PayPal allows disputes for at least a few days.
But of course everybody has their right to deal with transactions the way they please. I have been a seller on eBay and Amazon, and I have had to deal with a few customers who wanted instant customer service if they didn't like what they received. From my perspective, instant is not always possible.
Vic
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