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Old 12-27-2011, 05:09 AM   #3
frankieGom
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Posts: 132
Karma: 16358
Join Date: Aug 2011
Location: Paris suburb, France
Device: Kobo Touch & Glo, Sony PRS-T1
Quote:
Originally Posted by Merbear View Post
I gave my original Kobo to my niece and today, while helping her do an update and set up her laptop for it, the laptop ran out of power and the update failed and we couldn't get the kobo to turn on. The message was to call Kobo service for help. I did so, not expecting much on Boxing Day. I was connected to a rep within 3 minutes and everything was up and running withing 5 minutes! Impressive.
Glad to hear! Would you expand a little on what they had you do to get back on track? It may be a yet unknown trick that could benefit someone in the future...

François
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