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It's horrible customer service and I would have done just what =X= did. Just as I would if I went to a B&M store and they told me I would have to pick my books up in two days due to some security issue.
I've had to cancel a card due to someone stealing it and using the number, and I've had companies ask whether I was the person who made the transaction. But I've never had any online purchase held up for a number of days, and I don't think it's acceptable.
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