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Old 12-26-2011, 06:38 PM   #8
jncull
Junior Member
jncull began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Dec 2011
Device: Kobo Vox ereader
Quote:
Originally Posted by PeterT View Post
Have you tried the following:
  • Vox powered OFF. THis is IMPORTANT... Not in sleep mode but powered off
  • Hold down the + side of the volume switch on side
  • Press the Power switch while continuing to hold the + volume switch
  • Release Power; unit starts to power up
  • When a message appears abour a reset; release the volume switch

Those were the steps I followed for my wife's Vox yesterday. After that I had NO issues doing the upgrade to current firmware levels.
thanks Peter,

tried your steps and received a different message. now gives me low battery warning and states cannot update when battery low. even though it was on charger all night and most of day. still have continous yellow light at the top. have not seen any other light colour on the top......i am suspecting that I have a bad battery right from the factory. I purchased this device approximately a month ago from future shop and did not open it until christmas morning....
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