MobileRead Forums - View Single Post - Troubleshooting Does not display every other line of resolution

jchampag · 12-26-2011, 03:38 PM

I agree that the damage doesn't seem physical, but something might be wrong with the circuitry. It was certainly nothing that I could figure out to fix.

Luckily, after calling the specific Kindle Customer Support line, I was able to negotiate for them to cover half the cost of the repair. The dropped Kindle will be replaced on Thursday with a new unit. It will cost $48.

Things I learned

1) Kindle chat support was not as flexible
2) Whining about how it was a gift for your dear grandmother and how she loves to buy books (cite purchase history) can get you some sympathy
3) The best way to get sympathy is over the phone.

Thanks

12-26-2011, 03:38 PM	#5
jchampag Junior Member Posts: 2 Karma: 10 Join Date: Dec 2011 Device: Kindle	The Resolution I agree that the damage doesn't seem physical, but something might be wrong with the circuitry. It was certainly nothing that I could figure out to fix. Luckily, after calling the specific Kindle Customer Support line, I was able to negotiate for them to cover half the cost of the repair. The dropped Kindle will be replaced on Thursday with a new unit. It will cost $48. Things I learned 1) Kindle chat support was not as flexible 2) Whining about how it was a gift for your dear grandmother and how she loves to buy books (cite purchase history) can get you some sympathy 3) The best way to get sympathy is over the phone. Thanks