Quote:
Originally Posted by VicLavigne
For an online seller of ebooks, I doubt that they have a person standing by a phone or instant messenger ready to real-time discuss problems with a customer. Their entire staff may only amount to a very few people. So not having a person to talk to right away should not be a surprise. Submission of a trouble-ticket is standard practice with small to midsize internet companies.
Vic
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I agree with everything you say. But that doesn't make it good customer service. (I've run an online book store. By myself. I know how it goes. But once the payment has cleared the bank, so to speak, as the OP indicated it has according to PayPal and his bank, the purchase should be made available to download. In point of fact, unless there's some indication that it might not be, it's very likely illegal to delay it for any length of time. But it's
certainly bad service.)