Quote:
Originally Posted by taustin
Their real sin is there's (apparently, from OP's account) no way to contact them directly to resolve it quickly. That's just crappy customer service, and deserves the loss of business it no doubt costs them.
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For an online seller of ebooks, I doubt that they have a person standing by a phone or instant messenger ready to real-time discuss problems with a customer. Their entire staff may only amount to a very few people. So not having a person to talk to right away should not be a surprise. Submission of a trouble-ticket is standard practice with small to midsize internet companies.
Vic