Hi njordan,
Good afternoon! My name is Amanda Maffei and I work for the SonyListens department. I would recommend clicking this link:
www.esupport.sony.com for further assistance and if that doesn't help please call: 239-768-7678 Hours:
■Mon-Fri 8:00am-12:00am (Midnight) ET
■Sat-Sun 9:00am-8:00pm ET
And they will help you further with your Sony reader. Please let me know if you have more questions/concerns by emailing us at
Sonylistens@am.sony.com, with your contact information, mailing address, full model number of your Sony Reader and the issue that you're currently experiencing. I assure you we will get back to you with a response ASAP. Thank you! =)
-Amanda Maffei