Quote:
Originally Posted by JoeD
Locking out a purchase due to over zealous anti fraud checking is really just something we all have to put up with causing the odd delay now and then, but implementing it in such a way that it locks out all past purchases is short sighted shoddy development on the part of their site creator. I'd complain about that part more than the hopefully small delay (unless you get locked out yet again with future purchases)
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The thinking on that is most likely that if this were a fraudulent transaction, the entire account has been compromised, and thus all existing purchases are compromised as well. While that's annoying, it does make sense.
Their real sin is there's (apparently, from OP's account) no way to contact them directly to resolve it quickly. That's just crappy customer service, and deserves the loss of business it no doubt costs them.