Quote:
Originally Posted by robko
If it's the "OOPS we're sorry..." message, try closing the book, POWERING down the Kobo (rather than just sleeping it) and then starting it and opening the book again. I've occasionally had an issue where that was enough to solve it.
The other option to try is to delete the book from your Kobo, go onto your account on the Kobo website and re-bookmark it to force it to reload it onto your Kobo. Might be one of those fluke got corrupted during download things.
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This whole thing happened on desktop only. I haven't loaded it on to the reader.
I just checked it again. The message is this:
Content Locked. We are unable to display the selected content. It may be locked or corrupt. And then a blue bar: Go Back to Library. I click on that and get a Microsoft Visual C ++ Runtime Error.
When I called Help, they suggested I delete the book from my library. (But I haven't - it still resides on my desktop. I want to "talk" to customer service again.
(I'll put this info in the original post, too).
Thanks.