I am posting this info on this site regarding battery drain for the kindle touch as there may be other kindle owners who may check this site in addition to their kindle support site. I have had a problem with the battery draining too fast in my touch kindle. Doing a factory reset as recommended by support did not help. They sent me a new one which also drained quickly. I did not try the factory reset on the new one, since it did not work on my first touch kindle. A few days later, just for the heck of it, I finally tried the factory reset on the new kindle. I also did a long full day (24 hour) charge as well. That combo finally solved the problem. For those who are still wrestling with a battery problem with the TK, do a factory reset and long charge. Understand that you will need to re register the kindle and down load your books again, but that is not a big deal and is worth it to get the battery life that kindle guarantees. I don't know if the long charge is important or not, but I did not try the long charge with my first touch kindle and the factory reset alone did not help. Good luck!
