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Funny story.
I emailed the VP on the the blog post this week. I got no response from him (not unexpected, he's busy and customer complaints aren't really his department)
however, I suddenly got an email today. one of those automated responses saying my ticket (from a month ago) is still open waiting my approval. and "thank you for letting us be of serviec to you".
The email contained nothing but the exact copy and paste of the existing response i got the first time. I mail them my device, and they would fix it out of warranty for 69.99. So um? thanks for re-opening my ticket to tell m exactly the same issue which had me walk away from kobo in the first place!
Still not sending it to you (despite the fact i have since ripped it apart anyways lol)
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