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I kind of think Amazon is ALSO hubrisy, you know? There's not really a criticism here against B&N that isn't also applicable to Amazon.
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Oh, you're absolutely right about that. Amazon is very "hubrisy." But they are #1. You expect #1 to be that way.
What surprises me about B&N is that they behave AS IF they were #1. They don't seem to realize that they aren't the big gun anymore, and their business strategy needs to change accordingly.
BTW, I didn't like the original nook...didn't feel right in my hand, was too heavy. Love the keyboard Kindle. Different strokes.