[taming]

I am finding some of the posting about this offer really odd. Everyone knows Kobo had huge deficiencies in Customer Care. Mark Stevens, the VP for this area, posted in a very public way on the Kobo blog apologizing for the problems and promising improvements, which, from what I can tell (and I am not alone in this) have already been substantive. Then the company identifies people who have recently had these problems, sends an email in which Kobo once more apologizes, and then offers a free book from a specific list of books.

Now, because some of the people who were given a code to redeem the free book didn't bother to actually read the entire email or didn't like how the email was constructed, or where the details of the offer were placed within the email, they are complaining about this, too? Really?