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I got this email as well, I assume, due to my recent troubles with kobo. I was pretty excited about it at first and thought it was a great way to "apologize" for their bad customer service. Well, what I can tell you is that your code is probably not invalid and I don't think anyone used your free ebook. If you read your email carefully, the offer is limited to a select number of books (24 to be exact). There is a link to click on to see what books they are offering. You can't just pick any book you actually want to read. That would make more sense, of course. So it really isn't much of an offer. Which is really too bad and definitely not a step in the right direction.
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