MobileRead Forums - View Single Post - Kindle Fire Tips & Tricks & How-To's

Merischino · 12-21-2011, 01:15 PM

Here's a shout out to Amazon for their EXCELLENT and innovative customer service, and a little tip I haven't seen mentionedbut that fits with the above statement.

My little story... my Fire had a defective screen where along the left edge light would bleed through in an irregular pattern. After living with it for a couple weeks I decided it was too annoying to live with.

So, at first I wrote Amazon an email about it (right from the Fire in settings/customer service), and I got an uncommonly quick reply (I think less than4 hrs) by email to call in. Or rather to use the Fire's, Customer Service "Call now" function.

This function is the simplest, most unobtrusive, innovative thing, that just makes life that much more pkeasant, about the fire. By having the device itself send a customer service request to Amazon every call oz shortened by close to 3 minutes because the Rep has all the customer records up on their screen already. No more sidling in to a comouterized system your digits, then doing it all again verbally with the Rep if you ever get one.

Ok so kudos for the callback implentation. But also kudos to Amazon for a no questions asked return/exchange policy. They did Not make me wait until they had received the defective unit before shipping me the replacement.

Anyway, I'm happy withAmazon and with the Fire even if it doesn't have collections (...yet...?), and I just recommend if you do have sn issue of any kind to make. Good use of the various built-in contact methods Amazon gave us right there on the device.

12-21-2011, 01:15 PM	#277
Merischino Groupie Posts: 199 Karma: 436584 Join Date: Jul 2010 Location: the beautiful Pacific Northwest Device: Kindle Oasis, Pixel 2, Kindle Fire HD 8	Here's a shout out to Amazon for their EXCELLENT and innovative customer service, and a little tip I haven't seen mentionedbut that fits with the above statement. My little story... my Fire had a defective screen where along the left edge light would bleed through in an irregular pattern. After living with it for a couple weeks I decided it was too annoying to live with. So, at first I wrote Amazon an email about it (right from the Fire in settings/customer service), and I got an uncommonly quick reply (I think less than4 hrs) by email to call in. Or rather to use the Fire's, Customer Service "Call now" function. This function is the simplest, most unobtrusive, innovative thing, that just makes life that much more pkeasant, about the fire. By having the device itself send a customer service request to Amazon every call oz shortened by close to 3 minutes because the Rep has all the customer records up on their screen already. No more sidling in to a comouterized system your digits, then doing it all again verbally with the Rep if you ever get one. Ok so kudos for the callback implentation. But also kudos to Amazon for a no questions asked return/exchange policy. They did Not make me wait until they had received the defective unit before shipping me the replacement. Anyway, I'm happy withAmazon and with the Fire even if it doesn't have collections (...yet...?), and I just recommend if you do have sn issue of any kind to make. Good use of the various built-in contact methods Amazon gave us right there on the device.