I have no idea if they only went back a certain amount of time or if the email is rolling out slowly etc. The note, which seems to indicate that they are sending this to people who had recent problematic indcidents, is as follows:
Quote:
We know that you've had difficulty over the last few weeks getting answers from Kobo in a timely manner and we sincerely apologize for the inconvenience this has caused you.
At Kobo, we've seen incredible growth in the last year. To support this growth we have transitioned to a new platform to provide customer service across many countries and languages.
In the future this upgrade will provide enhanced customer care, however the initial implementation led to operational challenges which resulted in longer response times for some of our customers - not at all what we intended.
We want to thank you for your patience over the last several weeks and offer a token of our appreciation to you.
Please use the discount code above to download a FREE eBook on us.
We hope that you'll enjoy it and continue to discover the world of eReading with Kobo.
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