Quote:
Originally Posted by luvshihtzu
When I have had a malfunctioning Kindle, Amazon Customer Service sends a new one and then I have to send my broken one back to them. Otherwise, I get charged the full replacement price for the replacement unit.
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That's because you're in the US. If you're in a more out-of-the-way place like the Philippines, it's not worth it for Amazon to pay for shipment both ways.