Quote:
Originally Posted by HansTWN
Jian1 is taking action by complaining here, in a public forum. It alerts other users who may have the same problems and alerts potential customers of the device maker. He obviously got nowhere with complaining directly to the seller, so going public is worth a shot. The maker could have decided that the bad publicity was hurting them and settled the matter by exchanging the devices, just as they did in China (with users paying for shipping costs).
And after all, Jian1 definitely wasn't a lone voice in the dark while everybody else is happy with their M90? I think we can all understand his frustration, I for one bought an Irex 2 months before they closed down.
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Exactly my opinion.
I find it just strange how many people are out there with the stick-it-in-and shut-up mentality (with no reference to someone specific).
KDXG users vs Amazon fans is one example.
This one is the other.
There is one thing that happened no so long ago to a Russian user who purchased a M90 for her daughter (what follows is a somewhat loose translation. The full original text is to be found here
http://www.the-ebook.org/forum/viewt...=20914&start=0). On a second day after she bought it, the device turned out to be broken. At the dealer's center, her daughter was told that the screen was damaged during use and is not liable to warranty. She told she handled the device with great care and insisted on an expertise, which was carried out promptly within seconds and was asked to sign up the resolution that the device's body has a crack, which was caused by mechanical damage and was proposed to repair the device at her own costs.
As the body had no visible cracks, she declined to sign up and requested to provide her with this resolution. Which was declined, as the manager insisted on her signing up the document before.
Her mother, indignant at such treatment, described the case on the forum.
Promptly was she confronted by several know-it-all users, who accused her of damaging the device/screen and concluded it was all her fault.
Several days later she had an independent expertise carried out, which concluded that the screen was damaged as a result of the low quality assemblage.
Confronted with that resolution, the Onyx representation in Russia have compensated her for the costs of the device and the expertise.
It goes without saying that no one of those know-it-all users has ever showed themselves up in the thread.