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I won't defend Kobo customer service, but I really don't think it is any less sturdy than any of the others. I think maybe more people bitch about it because they aren't as generous as Amazon seems to be (no personal experience on that) in replacing Kindles no questions asked. I've had all 3 e-ink versions of the Kobo and as long as you treat it reasonably (like any other reader) it will last for you.
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