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He makes some good points. How it boils down for me is, books are information; physical tomes on shelves are not the most efficient way to store or browse them.
Part of the appeal of prowling independent shops of any kind, though, is the simultaneously curated and improvisational means by which the inventory arrives on the shelves. It's especially true of second-hand stores, but you end up finding things that you never would have sought out, and that no algorithm is likely to put in front of you. The upside of inefficiency is, it allows the unplanned to happen.
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