Quote:
Originally Posted by cHex
As one who has traveled internationally quite a bit, I just want to use this occasion to express my appreciation for American customer support. In the USA, we sometimes take it for granted that we can buy something and try it out, and if it doesn't work they way we thought it would, get our money back. In most countries, "The customer is always right" is just wrong--it's more like "All sales are final." I don't know what the customer service culture is like in the UK, but if you were in the States I'd say, "Buy what you think you'd like, and if it doesn't work out you can always return it."
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In Australia we cannot do this. Shops will refund or provide credit for faulty items. They will not refund for change of mind, but will provide store credit provided the item is in resalable condition, ie tags still on and never used. The fact that you in the US can buy something, try it out and if you don't like it return it, is the stuff of late night infomercials here in Australia.