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I was getting ready to return mine this weekend,when I finally got an email reply from Kobo support (approx. 11 days after submitting it). They said they had "reset the files in my library", and I should refresh my library from my end. It's working much better now, but still occasionally requires a full power down and power up to download new kobo books.
It appears to be a problem limited to kobo app and service.
I was going to re-install kobo app, but couldn't figure out how to uninstall pre-installed apps (could only uninstall downloaded apps.
I'll try your recommendation on reinstalling kobo after a forced start. Did you get the new kobo app from the pre-installed GetJar/Get Apps market, or somewhere else?
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