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Been reading a lot of people's problems, and I'm puzzled. I had battery issues with the older model, but zero problems with the Kobo Touch. People losing books? How do you do that? I have 75,000 books tucked away in a corner on my computer. Archived they fill 4-5 DVD.
With the Kobo connected to the computer, it's no different than moving stuff on or off a pen drive - piece of cake.
I read on an average 4 or 5 400+ page novels a week.
When I had problems and thought the support guys were ignoring me, I googled for the KOBO executives, and played with name combinations in email. When I figured out the combo, I talked with the CEO, the Manager of support and a few other top managers.
Every one of them went the second mile to see my problem resolved.
Yes the beginning was a bit shaky and I was seriously considering returning the Kobo and going for something else, but once I got the attention of senior management, things went smooth.
I greatly enjoy my reading experience with my KOBO TOUCH and would really miss it if it were gone.
I would guess about once every 6-8 weeks I have to press the reset switch through the back case, but that is so simple, anyone could do that.
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