[Cdrider]

Grrrr. I'm very annoyed and frustrated with Amazon at the moment.

My original K3 was bought in November 2010 and had to be replaced in April 2011 due to a faulty battery. At the weekend I woke up to find the screen had lines over it and couldn't refresh.

Went through the online troubleshooting and there is a drop-down option relating to the problem so obviously a known fault.

Amazon called me (excellent service so far), went through the details then told me that because the original purchase was over a year ago I must pay £40 plus postage for a replacement.

I can appreciate the fact the Kindle is out of warranty but from my point of view I've had two devices neither of which have lasted a year. If it was a couple of years old I'd probably just replace it but after 13 months and two devices to just say "pay up or get lost" rankles. A lot.

I escalated things up to the Executive Customer Relations Department who simply emailed me a copy/paste of the warranty small print full of legalese in once dense paragraph and appended "we hope that clarifies the situation".

So the lesson seems to be that Amazon are great within the first year but after that there's no facility to apply a little common sense or customer service.

Like a I say, I can appreciate their position in that the device is out of warranty but I think that having two fail so quickly needs a bit of customer care.

Rant over.