Quote:
Originally Posted by taming
Pokee, the Tier one support changed very recently--I don't have the exact date, but I would guess that it has been well short of two months. That means that initially everyone was brand new. Yes, people have accents that are sometimes difficult to understand. Heck that is also true when I shop at The Bay or my local 7-11. I don't know what part of Vancouver you may live in, but even in Red Deer Alberta we have a whole lot of people who speak with heavily accented English.
The fact that people speak with an accent or are located in St. Lucia is not a reason to be afraid to use support or to say derogatory things about Kobo.
And honestly, I don't get why anyone would be afraid to try the support line. It's not like those awful people are going to hunt you down and steal your jewels. the worst that happens is you will have a less than satisfactory answer to your question.
|
Saying I am 'afraid' is a nice way of saying I get really agitated by support staff/customer service help that cannot speak English. I am not put off by an accent, but when someone cannot understand what I am asking them due to a language barrier, I become really inpatient...and that makes me less 'nice'...so I try to avoid that. I also cannot stand waiting on the phone for long periods of time. I have kids and its more convenient for me to resolve issues online. I choose to avoid those situations when I can. I've managed quite nicely over the past year as a Kobo user getting my support through other resources and have been quite content so far, despite a few major hiccups with my devices. I am sure they will improve, but it will take more time, as staff have openly admitted on this forum...