Quote:
Originally Posted by taming
Really? Really? What a nasty thing to say. And this from someone who reads so poorly that the fact that this was not the Kobo call centre didn't come into the picture.
I just had an amazingly good experience with Kobo Customer care about a half hour ago. The person had a thick accent, so i had to ask him to slow down a bit, but he was helpful, polite, and when he had to check with a supervisor for one of the questions I asked, he did it. I got a follow-up email less than 15 minutes later with an accurate summary of the call and an incident number.
|
Yah...a bit harsh but...we've all heard horror stories about the outsourced support...perhaps you've been lucky or because you're more knowlegable than the average user, you have more patience to deal with incompetence or spotty English. I can't comment either way from personal experience, but I've read a ton of reviews that have scared me from calling that support line!