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I finally figured it out. When I scrolled up and down through the index when not using author sort, the Kindle would balk at the prospect of going to one page in particular. It would hang and become unresponsive for a few minutes before loading and showing a bunch of blank items. Once I scrolled past that page, I was good. But it was consistent. I had this problem before and after I did the factory reset. I guessed it might be choking on a single book. If I scrolled to that page from below, all the books but one would show in the list, so I inferred the missing book and deleted it using Calibre (couldn't on the device due to unresponsiveness.)
The Kindle is a lot more responsive now. *knocks on wood* I'll mess around with that in Calibre or look for other copies of it later.
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