Quote:
Originally Posted by Anjohl
The Kobo call center outsourcing is just your typical unknowledgeable frustration buffer tasked foreigner.
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Really? Really? What a nasty thing to say. And this from someone who reads so poorly that the fact that this was not the Kobo call centre didn't come into the picture.
I just had an amazingly good experience with Kobo Customer care about a half hour ago. The person had a thick accent, so i had to ask him to slow down a bit, but he was helpful, polite, and when he had to check with a supervisor for one of the questions I asked, he did it. I got a follow-up email less than 15 minutes later with an accurate summary of the call and an incident number.