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I, too, was concerned that I could no longer use my Chapters gift cards at some point and that Chapters would eventually stop taking returns for devices bought through Kobo online or stop exchanging defective units (and forcing customers to use 'official' warranty process and return via mail for repair or replacement).
I don't quite understand what Chapters/Indigo's relationship is with Kobo now that it has been sold to Rakuten. I thought all Chapters/Indigo shares were sold to Rakuten? Can anyone explain?
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