Thread: Color NC Charging Problem
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Old 12-11-2011, 03:32 PM   #2
geertm
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Posts: 822
Karma: 2000000
Join Date: Apr 2009
Location: The Netherlands
Device: Kobo Aura One
Quote:
Originally Posted by 1countryboy View Post
I bought my wife a Nook Color last December (warranty up 19th) and she recently started having charging problems where it will intermittently charge or not charge at all. The LED on the cable will intermittently go to orange, green, but most of the time the led is off although sometimes if you wiggle the cable at the Nook connection it will briefly come on.

I can't figure out if it's the connection on the Nook itself or the cable is bad so I called B&N support and they said they would send a new ac charger. Well I figured I was getting a new power kit but they only sent the charger so that certainly didn't help me troubleshoot. By the way the Nook won't charge via my computer using the cable I have and I told B&N support this.

So does it sound like a cable issue or the connection on the Nook?

I'm running out of time on the warranty so there may be barely enough time to request a new cable and if that doesn't work still send in my Nook or should I just push for sending in the Nook?
Yes, this is a cable problem. This is a well known problem. B&N has probably already sent hundreds of free cables to people with cable problems. Strange that you only got a charger.
You really should request a new cable from B&N.

Until you get the new cable you can use any micro-USB cable or micro-USB charger to charge the NC. You will not get the charging message, but it will charge. Fully charging the NC will take about 8 hours this way.
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