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It is helpful to know what book and what format. Is it a kepub or an Adobe ADE formatted book?
Being rude on Mobile Read, which is not an official Kobo support site, may make you feel like you have done something--even if your only goal was to keep other people from trying Kobo. People who sound this angry don't really influence anyone very much. If you want to get angry at Kobo, go to getsatisfaction.com/kobo and start a thread with your ticket number and complete information. The people staffing that site are being paid to be nice to you while they try to solve your problems with Kobo products.
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