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I'm having a hard time understanding why so many here are beating up on the Onyx resellers. They have to buy devices at wholesale prices, and then sell those with enough mark-up to cover their costs and earn a bit of profit. If Onyx China doesn't offer them the same deal that was offered to customers within China, then the resellers would have to take back an old unit that they probably couldn't sell again for anywhere near the original price, and then sell a new unit for an upgrade fee that is probably much less than the wholesale price they would have to pay to Onyx China to get the new model. They would end up losing money from their own pockets on each upgrade. It's no wonder they don't even bother answering these requests.
The problem isn't the resellers. They are stuck with bad products just like the consumers are. I suspect most of them are too small to hide these losses within their operations like, say, Amazon can.
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