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@Roger1322: To be fair I believe most the books are provided by the publishers and then loaded up by Kobo. If there is some kind of error in the book itself I'd image the publisher would need to get involve unless said error was introduced between what was provided to Kobo by said publisher and any formatting done when it is turned into a kepub (which I suspect is minimal). Most people wont give you the rights to modify their works for sale even if it is to fix their errors.
I'm curious what the book was, and where the issues resided?
It doesn't excuse the poor email responses, but as an issue it is one that isn't uncommon with ebooks where publishers seem to be rather sloppy. I've had numerous Amazon Kindle books with spelling errors and similar formatting and even grammar issues. A recent Neil Stephenson one was so bad they released an updated version for it. I think its partially why there seems to be some on this forum who reformat their ebooks for a better experience.
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