If you can't find the help you need here, try calling Kindle CS.......
go here:
http://www.amazon.com/gp/help/custom...deId=200127470
click on the "contact Us' button, sign into your account, and choose the "phone me" option.
Enter your phone number, and someone will call you back almost immediately.
It would be nice to post your results here, in case anyone else has the same problem.