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Originally Posted by nursedude
A good article. Ellen is a highly respected advocate who really does try to make a difference. In the past she has been able to draw corporate attention to issues that get ignored when raised by the general consumer. I hope that Kobo rises to the challenge and gets their house in order. I will admit that I am not altogether optimistic as I see their being bought out as a negative development.
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I know she has a good reputation. However in this case, it appears that she made light of the fact that Kobo has publicly acknowledged their service problems and that they had a plan in place to remedy it. She didn't say anything that was not true, but I believe she could have been more diligent in getting a Kobo perspective into the article.
That being said, I think that many people who cut Kobo some slack when they were very, very small are not going to do that anymore. This is not a bad thing. It is because they needed a big shot of cash to move them forward (without which I am pretty sure they would have stagnated, and eventually died) that I feel more hopeful about their future now.