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Old 12-07-2011, 09:33 AM   #2
taming
Trying for calm & polite
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Posts: 4,012
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Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
I bet that the reporter wrote this in part because she was miffed that Serbinis did not respond to her call for an interview. Service has been awful--we all know that--Kobo knows that. It will be interesting to see if she does a followup when things are good. I am hugely confident that the changes Kobo is making will work.
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